Three paths.One decision.

Yes. Trophy has no minimum term and no hidden notice periods: you can cancel any package anytime, effective end of month, with an informal email to [email protected]. No annual contracts, no cancellation forms, no teardown fees — you keep the NFC tags. We believe a tool has to prove itself every single month: if your reviews grow and your team lives the competition, you stay. If not, you leave without a discussion. That's also why most venues start with the 30-day money-back guarantee on top.

The 30-day money-back guarantee applies to all three Trophy packages (Googles Top 3, Markt Dominanz, Google 360°). It works like this: you start normally, we ship the NFC tags, set up your Google Business Profile, and train your team. If you're unsatisfied within the first 30 days — for whatever reason — you send us an informal email and we refund the entire monthly fee. No questionnaire, no returning the hardware, no fine print. The risk of the first month sits entirely with us.

Googles Top 3 gets you into the local top 3, fully automated: AI replies, SEO, team gamification, and a 30-day guarantee. Markt Dominanz adds a marketing team with monthly Google Ads, a photo shoot, audits, and 1:1 strategy calls — we run your marketing, you run your venue. Google 360° additionally unlocks your website as a channel: Website as a Service, Analytics 4, booking-system integration, and keyword-optimized content.

No — all hardware is included in the monthly price, with no setup fee and no separate hardware invoices. Googles Top 3 (CHF 490/month) includes a quarterly refresh flatrate: new tags for new staff and replacements for worn media ship free once per quarter. Markt Dominanz (CHF 1490/month) and Google 360° (CHF 1790/month) have unlimited resupply — with high staff turnover, seasonal teams, or multiple shifts you get new tags and cards anytime at no extra cost.

Yes, both anytime and with no switching fee. An upgrade — say from Googles Top 3 to Markt Dominanz, when you want Google Ads and the marketing team on top — applies immediately, with the current month billed pro rata. A downgrade takes effect at the end of the month, so work already scheduled (a photo shoot, a running ads campaign) closes out cleanly. Your data, team statistics, streaks, and NFC tags carry over fully with every switch. Many venues start on Googles Top 3 and move up after the first months once they see the effect on occupancy.

No. Google reviews always belong to the business and its Google Business Profile, never to the individual — they stay with you completely, no matter who leaves. In Trophy, the departing staff member's account is closed: we archive their individual statistics for your HR context (references, for example), and their personal data is deleted within 30 days in line with the Swiss revDSG. The team ranking continues seamlessly, and the new hire gets their own tags and account — typically with the next quarterly shipment, immediately on the higher packages.

Standard: 5 business days. We ship the NFC tags, set up your Google profile, and train your team in 30 minutes. First new review typically lands within the first 2 weeks.

Yes. During onboarding we walk through 3–5 example replies in your style — after that the AI consistently hits your venue's tone. You can adjust the style anytime. For 1–2★ reviews you see every reply before it sends; for 5★ you can edit it after.

That's exactly what Trophy solves. The team motivation makes reviews a personal win for staff, not an obligation. In every one of our cases, staff started driving the behavior themselves within 2 weeks — streak, rank, and personal best beat any management instruction.

Each location gets the regular package price. From 2 locations we automatically deduct 10% from the total, from 6 locations 20%. You can mix packages across locations.